How can I contact Card Valut?

You can reach our customer support team at help@thecardvalut.shop. We aim to respond to all inquiries within 24-48 business hours.

What products do you sell?

Card Valut specializes in gaming gadgets, collectibles, trading card products, and related accessories for gaming enthusiasts and collectors.

How long does order processing take?

Orders are typically processed within 1-3 business days. Processing times may vary during holidays, promotions, or periods of high demand.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided once your order has been dispatched.

How can I track my order?

Once your order ships, you will receive a tracking number via email that can be used to monitor your shipment's progress.

Do you offer international shipping?

Shipping availability depends on the destination country. Available shipping options will be displayed during checkout.

What is your return policy?

We accept returns for eligible items within the timeframe outlined in our Return & Refund Policy. Items must be returned in their original condition unless they arrive damaged or defective.

What should I do if my order arrives damaged?

Please contact us at help@thecardvalut.shop within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you promptly.

Can I cancel or modify my order?

Orders can only be modified or canceled before they have been processed for shipment. Please contact us as soon as possible if you need assistance.

What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available during checkout.

Is my payment information secure?

Yes. We use secure payment processing and industry-standard security measures to protect your information.

How do I request a refund?

If your order qualifies for a refund, please contact our support team at help@thecardvalut.shop with your order details, and we will guide you through the process.