Refund policy

At Card Valut, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

Opened trading card packs, booster packs, or mystery products
Digital products or downloadable content
Gift cards
Clearance or final sale items
Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@thecardvalut.shop.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and provide a suitable resolution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5-10 business days. Depending on your financial institution, additional time may be required for the funds to appear in your account.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.